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Fuze Meeting is very easy to use, but it doesn't give hosts everything they need to present an engaging and memorable web-based seminar. It lacks the audio and video tools that will provide more interaction with your attendees. However, it may satisfy the needs of some hosts and it is still one of the top ten best webinar services we reviewed.

You can start a meeting instantly or schedule one for the future with Fuze Meeting. The e-mail invitations contain a unique URL that will enable participants to join the meeting. You can import contacts from your business or personal email accounts. You can also import addresses from instant messaging accounts. Anyone can click on the URL, but the presenter needs to accept each guest's request before they're allowed into the meeting.

Only the host needs to register to use this internet presentation service. Additionally, no downloads are required unless the host wants to share his or her screen with the attendees. If the presenter does want to share his screen, the download is only a small plug-in. No download is required for attendees. We found that the screen sharing option has issues in Mozilla Firefox. We had to switch over to Internet Explorer in order to get it to work properly.

Aside from a few glitches, Fuze Meeting is fairly easy to use. The application allows you to upload content from your computer or from previous meetings. This content is then stored in a content library connected to your account.

One unique feature of Fuze Meeting is that it is mobile. The company's mobile application allows you to host or attend meetings from your iPhone, Android smartphone or BlackBerry. This is a very useful feature for those who are on-the-go and don’t have the time to sit down at a computer. This service also allows you to share meeting links on Facebook, Twitter and other social networks to help promote your presentation.

Fuze offers Fuze In, a tool to bring people to your webinar. Just enter an invitee's phone number and Fuze In will call them and directly connect them to the meeting. No passwords or PINs are necessary for people to connect to the audio. Recently, Fuze added VoIP support to its webinar service. Use this tool to communicate via microphone directly over the internet.

We found the Fuze customer service department to be professional and helpful. The company offers online tutorials, an online manual, a FAQs page, remote IT support, telephone support, email support and live chat. While using the live chat feature, we received direct and immediate answers to our questions. The representatives we chatted with understood what we were asking and were very knowledgeable about their service.

Summary:

This service knows what the modern world needs to hold an internet presentation. The company offers a mobile app, social networking and IM address importing. Other webinar services are already following this pioneer's example. However, while it is very user-friendly for those attending the meeting, Fuze does not give the host all the tools she needs to make the webinar engaging. Fuze Meeting seems to be more interested in the promotion of presentations rather than the presentation itself.

 
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Fuze Meeting

Pros
Fuze Meeting can be used on smart phones and tablet computers as well as desktop operating systems.

Cons
Screen-sharing has issues in some browsers and navigation within the interface is confusing.

The Verdict

This is a webinar service for the modern era but it lacks valuable video and sharing features.